We are here to help if you need to cancel or postpone an event. Please don't hesitate to reach out if you need assistance updating your card text, your event date, or if you need any coins for a future send once your event has been rescheduled.
If you're interested in updating your postponed event to a Virtual Event instead, any card or Flyer design on our site allows you to add a URL to your virtual event. Instructions can be found here, or reach out if we can help.
Canceling an Event from a Computer
If you need to cancel or postpone an event from our desktop site, you can follow these steps:
- After logging in, hover over your name/email from the homepage and select 'Postbox' from the dropdown menu.
- From the Sent & Scheduled section of your postbox, find your card. Then hover over the Manage menu that appears to the right of the date sent and choose Edit the Design.
- Go to the Customize page for the event and edit the text on the card to say something that indicates the event has been cancelled or postponed
- Click through the design to the Reply Card and under "Reply Card Options" select "Greeting Card". This will remove the option for your guests to RSVP. For more info about changing the card type, see here.
- On your Tracking page, use the 'Follow Up' tool to send a note to all your guests alerting them of the cancellation. You can also cancel any future scheduled reminders if needed from the toolset.
For a rescheduled event, you have a couple of options:
- You could update the existing card for your guests to see a cancellation notice (See above). Then, create a new copy of the card to send, so that you can get a new, accurate headcount.
- Your other option would be to edit the existing card and send out a follow up message to your guests. With this option, it may be a little trickier to get an accurate headcount. Here's some additional information for this option: http://bit.ly/2qkWAfS
Canceling an Event from the Mobile Web
If you need to cancel an event from the Mobile Web, you can follow these steps:
- After logging in, tap the profile icon in the upper right corner.
- From the menu that opens, select 'Sent' under 'My Account'.
- Find your card and tap on it to open.
- Once the tracking page opens, tap 'Event' from the top of the page.
- From the card view, tap 'Edit Event'.
- Make your text edits so that guests can see the cancellation notice, then click 'Next' until you return to your recipient page. Then click 'Done'.
- From your tracking page, tap the email icon in the upper right corner to message your guests.
Canceling an Event from the App
If you need to cancel an event from the App, you can follow these steps:
- After logging in, tap 'Post Box' at the bottom of the home screen.
- Find your invite from the 'upcoming' section at the top of your postbox or scroll down and select the 'Sent' section.
- Tap the card you need to edit. Once the card page opens, tap 'Edit' from the top right corner of the screen to open a menu, and choose "Edit Card Design" to get back to the customize screen. (Please note that cards created on our desktop site cannot be edited from the iPhone app. Please don't hesitate to reach out - we are happy to make updates on your behalf).
- Make your text edits so guests can see that the event has been canceled and click 'Save' - your guests will be able to see the update the next time they open your card.
- We also recommend sending a message to notify your guests. After you click Save you will be taken back to the Event page. From here, you can select "Write a message to guests," which you can tap to enter the messaging feature.