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My card isn't collecting RSVPs! How do I change my card type?

If you meant to set up your card to collect RSVPs from your guests, you can update the event type after the card has been sent.  You will need to return to your Customize page and update the Reply Card Option.  You can do that by following these steps:

  1. Hover over your name at the top right corner of the page, then choose “Post Box” when the menu appears.
  2. Find your card in the Sent & Scheduled tab, then hover over the “Manage Menu,” that appears to the right of the date sent and choose “Edit the Design.”
  3. When your Customize page opens, you will see a message that looks like this:

This will update the design for your guests, but won't notify them of the change. To communicate with your recipients, send them a message from the Guests page.

  1. Choose “Edit the card I have sent,” to enter the Customize page again.
  2. Use the arrow to the right of the card design to click over to the Response Card and then choose “Reply Card Option” from the menu on the left.
  3. When the Options menu opens, choose “Invitation with RSVP,” the first option in the menu, then click “Done Designing” to the right of the response card image.
  4. You will need to enter an Event Name in the tray on the right in order to continue to the Enter Details page to complete the invitation.

The reply card option window

You can also return to your Customize page from your Guests page by following these steps:

  1. On your Tracking page, hover over the Edit menu at the top of the page.
  2. When the menu appears, choose “Edit card design.”
  3. Use the arrow to the right of the card design to click over to the Response Card and then choose “Reply Card Option” from the menu on the left.
  4. When the Options menu opens, choose “Invitation with RSVP,” the first option in the menu, then click “Done Designing” to the right of the response card image.
  5. You will need to enter an Event Name in the tray on the right in order to continue to the Enter Details page to complete the invitation.

Please note that making a change to your card design will not automatically re-send your card to your recipients, or otherwise alert them to the change.  We recommend using one of the follow up tools available for no additional charge on your Tracking page to alert your guests of the change.  The message they receive will contain a link back to the card so they can easily access it again.

 

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