When a recipient email address is Bounced, it means the email address is incorrect or not accepting our emails. If you have another email address for the recipient, or need to fix a typo, you can resend to that email for free from the Tracking page.
Please follow these steps:
- Find the guest in your guest list on the Tracking page and click on their name to open a panel on the right
- There will be an "Email Address" field that you can click into and update, once you update the address, the "Resend" button will light up
- Click "Resend" at the bottom of the panel to send your card to the updated address
If the email address is correct but bounced back anyway (usually due to security or network settings), you can send a direct link to the card, or have the card sent to the primary email on your account for you to forward from this panel as well.