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Some "Sent" recipients haven't received their card

If you have a recipient who hasn't received their card but they're listed as "Sent" on your Tracking page, that means the card was successfully sent from our servers and was accepted by that recipient's server.  It's possible that the email was filtered to a folder outside of their inbox, or to their spam folder.  Although we have contractual agreements with some major ISPs (like Yahoo, AOL, Gmail, etc.), it's not possible to guarantee that every single email you through Paperless Post (or any other web application) will evade the security filters of all of your recipients.

If you're concerned that a recipient hasn't received your card, you have a couple options:

  1. On your Tracking page, click on the recipient to open a guest panel on the right
  2. There are two options:
    • You can copy the personal link to the card and send it to your recipient
    • You can click "Send me this card/invitation" to have their personalized card sent to the primary email on your account for you to then forward to them

We also have a system that automatically resends any cards that remain unopened after 72 hours.

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