We have contractual agreements with major ISPs such as Yahoo, AOL, Gmail, etc., and monitor these domains daily. We also automatically resend any unopened emails after 2-3 days and also have free follow up tools available to help you maximize your delivery and response rates, regardless of individual spam or security settings that may exist.
If you have a recipient who hasn't received their Card or Flyer but they're listed as "Sent" on your Manage Tracking page, that means the email or text message was successfully sent from our servers and was accepted by that recipient's server. It's possible that the mailing was filtered to a folder outside of their inbox, or sent to their spam folder.
Troubleshooting Unreceived Mailings
You can follow these steps to re-send any Card or Flyer that may have gone missing.
Or, if you have a large number of unopened cards after 2-3 days, please contact us so we can provide a link to your mailing that you can share from your side!