We offer email support weekdays between 10AM and 6PM ET. Our goal is to respond to inquiries within 2 hours during business hours. Our team finds email is the best way to give all of our customers the quickest and best solutions – here’s why:
- We are often able to fix issues by looking at the account email right away, rather than having you wait on hold.
- Card creation is a visual process. Communicating online helps us to see the card text, card images, or guest list files that you need help with.
We realize that some situations require a call, and we are still here to help for those times. Please feel free to reach out to us to schedule a time for a call during our business hours, 12pm-6pm ET (UTC-05:00/UTC-04:00), M-F. Due to the high volume of phone call requests we receive, and that we prefer to schedule our calls in advance to give our customers ample amount of time, we are rarely ever able to make immediate outgoing calls. When we schedule a call with you, that time is yours. We will not rush you, we will not be working on anything else, we will only be spending this time helping you. Please note in your initial request that you would prefer a phone call and the time(s) that work best on your side.