Getting Started on Paperless Post
What does Paperless Post offer?
Understanding Pricing and Coins
- Is Paperless Post free?
- What are Coins? Do I always need them?
- How do I know how many Coins I need?
- How do I buy Coins?
- Can I buy printed cards with Coins?
- Do Coins expire?
Design Page Help
Designing the card
Editing a sent card
Customizing the envelope and response card
Customizing with premium options
Understanding pricing
Setting the mailing type
Logo help
Design Page Troubleshooting
Details Page Help
Event details
Guest list settings
- How do I make the guest list public or private?
- What does private (verified guests) mean? How is it different from private (host only) and public?
- What options do I have for my guest list?
- What is a maximum capacity? What happens when it's reached?
- What is the total invited per invitation drop down? What if it varies per guest?
- What is the additional RSVP question? Where does it show?
Additional options
Details Page Troubleshooting
Preview Page Help
Viewing the full preview
Sending a free test
Email layout preview
Printing the card image
Delivery Page Help
Email display (sender and subject line)
- How do I edit the sender name or subject line?
- Can I change the sender name or subject line on a sent email?
- Can I set the sender name as someone else, but send it from my account?
- Why can't I use symbols and punctuation in the sender name?
- Is there a character limit for the sender name or subject line?
Delivery Page Troubleshooting
Creating your unsent mailing list
- How do I create my mailing list?
- Can I start working on my list, but send later?
- Can I send to additional recipients after I send?
- How do I avoid sending duplicates, if I add the same email address to my list?
- How do I remove recipients from my list?
- How do I add someone I do not have an email address for?
List formatting and individual settings
Pricing and purchasing
Using your Address Book
Contact importing options
- How do I create my spreadsheet?
- Can I upload a spreadsheet?
- Can I copy and paste a list of emails?
- Can I import contacts from my webmail?
- Can I upload my Apple contacts?
- Can I upload my Outlook contacts?
Sending to your list
- Does it send as soon as I create my list?
- Can I send only to a few contacts on my list and the rest later?
- Why can't I get my card to send?
- What happens when an email bounces after I send?
- How long does it take for someone to receive my card after I send?
- Can I schedule to send my card on a future date?
Tracking Page Help
Follow-up settings and tools
Tracking Page Troubleshooting
Guest statuses and information
Managing individual contacts
Spreadsheet export information
Co-hosting options
Account Help
Dashboard information
Account Troubleshooting
Account email and password help
- How can I change my primary email address?
- What is the difference between the primary and secondary emails?
- Does anyone see my account email address?
- What is the benefit of adding my other email addresses to the account?
- What happens when I merge two accounts?
- Can I add someone else's email to my account to share events?
Email notifications
- How do I resubscribe to receive Paperless Post emails if I am unsubscribed?
- Are RSVPs emailed? Can I choose the email address to send them to?
- What kinds of emails would a host receive? Can I enable/disable them?
- How do I opt in/out of promotional emails from Paperless Post?
- Does Paperless Post send emails to my recipients other than my cards?
Address Book help
- How do I import contacts into my Address Book?
- Can I make mailing lists before I start creating a card?
- Can I see lists I used in the past?
- What is the difference between the name and secondary name I can save for my contacts?
- Can I export my Address Book?
- Can I store physical mailing addresses for my contacts?
Post Box help
Payment and Billing Help
Purchase and Checkout Help
Order History and Credit Card help
Non-profits and charities (US only)
PAPER by Paperless Post Help
Postage and Shipping Help
- Do you ship internationally outside of the U.S.?
- Do square cards require extra postage?
- How are the cards sent to me? Can I pick them up?
- How many cards fit into one envelope? How can I calculate postage?
- Do you send the cards to my recipients for me?
- What should I do if my package was returned?