ANNOUNCEMENTS: Heartbleed

Heartbleed

• ★ Paperless Post was not affected by the Heartbleed issue: learn more

Welcome to Paperless Post!

What does Paperless Post offer?

• An overview of the workflow
• How do I get started?
• What is Paperless Post?
• Do you have both online and printed cards?
• What are the different types of cards available?
• Are there free options? Is everything paid?

Understanding Pricing and Coins

• Is Paperless Post free?
• What are Coins? Do I always need them?
• How do I know how many Coins I need?
• How do I buy Coins?
• Can I buy printed cards with Coins?
• Do Coins expire?

See all 7 articles

Design Page Help

Designing the card

• How do I customize the card text? What can I change?
• Can I change the card design?
• How do I add or remove additional cards?
• What is a logo? What is a motif?
• How do I add my own photos? Can I add them to any card?
• What are the ideal photo dimensions for photo cards?

Editing a sent card

• How should I update a rescheduled event on a sent card?
• Will everyone get notified if I edit a sent card?
• How do I cancel an event after I have sent it?
• Can I change the text on a sent card?
• What happens when I edit a sent card?

Customizing the envelope and response card

• Why can't I edit the sample text to add a name on the envelope?
• What can I customize on the envelope?
• Can I edit or remove the response card?
• How do I add or remove an envelope?

Customizing with premium options

• How do I add or remove premium options?
• Do I have to use premium options? How can I see if I'm using them?
• What are premium options? What do they cost?

Understanding pricing

• How do I know how many Coins to buy?
• Can I send for free? Are there restrictions?
• How do I calculate the cost for my mailing?

Setting the mailing type

• Can I direct my recipients to an external website (e.g. to buy tickets)?
• Can I collect RSVPs from my guests?

Logo help

• Can I have multiple logos on a card?
• Where can I add my logo?
• How do I resize my logo?
• Can I add my own logo to a card?

Design Page Troubleshooting

• How do I update my flash?
• The site will not save my changes to the design.
• I cannot edit the text on the envelope.
• I am having trouble editing my card.

Details Page Help

Event details

• Where is the event name used? Where would someone see it?
• Where is the event date and location displayed?
• Why does my reply card show the wrong date/time/location? How do I fix it?

Guest list settings

• How do I make the guest list public or private?
• What options do I have for my guest list?
• What is a maximum capacity? What happens when it's reached?
• What is the total invited per invitation drop down? What if it varies per guest?
• What is the additional RSVP question? Where does it show?
• Where does the mailing address collection appear?

Additional options

• What is the additional note? Is it required?
• Where is the additional note displayed?
• What should it be used for? What should it not be used for?

Details Page Troubleshooting

• The map is not showing the address correctly.
• What happens if I change the guest list settings after sending?
• The event information is not matching the information on my card.

Preview Page Help

Email layout preview

• Where do I edit the event name/date/location at the bottom?
• How do I edit the text at the bottom below the card/envelope?

Printing the card image

• Is there a higher resolution version I can print?
• Can I print the card on my own printer at home?

Sending a free test

• Can I send a preview to someone else to proof?
• How do I edit and preview the from and subject line for the email?
• How can I see what the email looks like?

Viewing the full preview

• Why can't I see the animation?
• Can I preview the names on the envelope/reply card?
• Can I still edit my card at this point?
• Is this exactly what my recipients will see?

Delivery Page Help

Email display (sender and subject line)

• Is there a character limit for the sender name or subject line?
• Why can't I use symbols and punctuation in the sender name?
• Can I set the sender name as someone else, but send it from my account?
• Can I change the sender name or subject line on a sent email?
• How do I edit the sender name or subject line?

Delivery Page Troubleshooting

• I'm having trouble adding my webmail contacts.
• How can I send to more than 500 recipients?
• It will not allow me to send.
• Does the site recognize any duplicated emails on my list?
• The site did not upload everyone on my list.
• I am having trouble uploading my list.

Creating your unsent mailing list

• How do I add someone I do not have an email address for?
• How do I remove recipients from my list?
• What options do I have for creating my list?
• How do I avoid sending duplicates, if I add the same email address to my list?
• Can I send to additional recipients after I send?
• Can I start working on my list, but send later?

See all 7 articles

List formatting and individual settings

• How can I personalize the envelopes?
• What happens when I don't have a name and only an email address?
• Can I format line breaks for names?
• Can I change the total invited number for each guest?
• What is the personal message? Where does it show up?

Pricing and purchasing

• Does it send as soon as I purchase?
• How do I calculate the cost for my mailing? How do I know how many Coins I need?

Using your Address Book

• How do I create a list from my address book contacts?
• How do I send to a list I created?
• How do I use the same list I previously used?
• How do I make sure my mailing doesn't get sent to everyone in my Address Book?
• Why can't I edit or remove contacts in the address book?

Contact importing options

• How do I create my spreadsheet?
• Can I upload a spreadsheet?
• Can I copy and paste a list of emails?
• Can I import contacts from my webmail?
• Can I upload my Apple contacts?
• Can I upload my Outlook contacts?

See all 7 articles

Sending to your list

• Can I schedule to send my card on a future date?
• How long does it take for someone to receive my card after I send?
• What happens when an email bounces after I send?
• Why can't I get my card to send?
• Can I send only to a few contacts on my list and the rest later?
• Does it send as soon as I create my list?

Tracking Page Help

Tracking Page Troubleshooting

• What do I do about my undeliverables?
• I can't access options on my Tracking page.
• What is the best way to make sure everyone replies?
• Some recipients are not receiving their cards.
• I am trying to collect RSVPs, but it is now allowing me to.

Follow-up settings and tools

• What is the write a message tool?
• What is the request RSVPs tool?
• What is the follow-up from your email tool?
• What is the Delivery Optimizer?
• Are reminders personalized? My test does not seem to be.
• How do I send a reminder? Can I send more than one?

Guest statuses and information

• What are the different statuses and what do they mean?
• Can I manually update someone's status or other information?
• Why are there only Opened and Unopened statuses? I'm trying to collect RSVPs.
• How do I see the full comment or message?

Managing individual contacts

• Can I add, edit or remove names after I have sent?
• What should I do if someone is unopened for more than a few days?
• What are the different resend options I can use?
• Can I write a message just to one recipient?
• What happens when I delete someone? Does is unsend?
• What are the recent guest actions?

Spreadsheet export information

• What does "followed up" mean on my spreadsheet?
• What information does the exported spreadsheet include?
• Can I export the information from my tracking page?

Co-hosting options

• Can my co-hosts share the event with others I don't give permissions to?
• What if I need to give more permissions to my co-hosts than is allowed?
• What options and permissions do my co-hosts have?
• Can I give co-hosts access to my event?

Account Help

Account Troubleshooting

• What does down for maintenance mean?
• What does it mean when the page isn't found?
• What does the downpour error mean?
• I'm seeing an error page, what do I do?

Dashboard information

• What is my dashboard?
• How is my upcoming events list sorted?
• What is my Event Network list?

Account email and password help

• How can I change my primary email address?
• What is the difference between the primary and secondary emails?
• Does anyone see my account email address?
• What is the benefit of adding my other email addresses to the account?
• What happens when I merge two accounts?
• Can I add someone else's email to my account to share events?

See all 7 articles

Email notifications

• How do I resubscribe to receive Paperless Post emails if I am unsubscribed?
• Are RSVPs emailed? Can I choose the email address to send them to?
• What kinds of emails would a host receive? Can I enable/disable them?
• How do I opt in/out of promotional emails from Paperless Post?
• Does Paperless Post send emails to my recipients other than my cards?

Address Book help

• How do I import contacts into my Address Book?
• Can I make mailing lists before I start creating a card?
• Can I see lists I used in the past?
• What is the difference between the name and secondary name I can save for my contacts?
• Can I export my Address Book?
• Can I store physical mailing addresses for my contacts?

Post Box help

• How do I delete my cards in my Post Box?
• Can I create a new version of my card without starting over from scratch?
• Where are my drafts saved?

Payment and Billing Help

Purchase and Checkout Help

• How do I purchase Coins?
• Do my Coins expire?
• Can I transfer Coins across accounts?
• Should I buy my Coins before I start working on my card?
• When do I apply my promo code?
• Can I save a promo code to my account to use later?

Order History and Credit Card help

• How do I find my Order History?
• Can I check on the status of my PAPER order?
• How do I change my default credit card on the account?
• How do I remove a credit card that is saved in my account?
• What would cause an error when trying to use my credit card?

Non-profits and charities (US only)

• Do you have partnerships with non-profits and charities?
• Is there a non-profit discount?

PAPER by Paperless Post Help

Postage and Shipping Help

• Do you ship internationally outside of the U.S.?
• Do square cards require extra postage?
• How are the cards sent to me? Can I pick them up?
• How many cards fit into one envelope? How can I calculate postage?
• Do you send the cards to my recipients for me?
• What should I do if my package was returned?

See all 7 articles

PAPER Troubleshooting

• Can I cancel an order I placed?
• Can I change the quantity on my order I placed?
• What should I do if I am unhappy with my order?
• What should I do when I have made a mistake on my order?
• What should I do if I need to order more?

Flat-printing information

• What options do I have for flat-printing?
• Can I order any card design to be printed?
• Are the envelope liners also printed?
• Are there limitations on printing options?
• Can I order just one card? Or a sample?
• What are the different card options? Can I order response cards and inserts?

Fine-printing information

• What is the turn around time for my order?
• What options do I have for fine-printing?

Turn around time help

• What is the turn around time for my order?
• Can I rush an order?
• What affects the production time?

Ordering PAPER cards

• Are there different types of cards, such as folded cards?
• Can I order only cards/envelopes/inserts or do I have to order everything?

Paperless Post app

General App Information

• What are the requirements for the app?
• Purchasing Coins within the app
• Is the app available in my country?

Purchasing and Using Coins on the app

• I didn’t mean to buy those Coins! How do I get a refund?
• Why don’t my Coins immediately show up after purchase?
• How do I buy Coins on the app?

Managing Sent Cards

• How do I edit a bounced email?
• How do I edit a SENT invitation?

Creating and Editing Cards

• How do I delete Drafts?
• Why can’t I customize the envelope on the app?
• How do I delete an envelope?
• How do I create a card on the app?
• Can I create cards in the app? On iPhone and iPad?

Paperless Post Mobile Web

Post Box on Mobile Web

• Can I access drafts from my mobile web Post Box?
• Can I trash events from my mobile web Post Box?

Managing Sent Cards and Events on Mobile Web

• Can I send from mobile web?
• Can I track the event I sent from mobile web?
• Can I send follow up messages and reminders from mobile web?
• Can I update my guest statuses from mobile web?

Receiver Side Experience and Features on Mobile Web

• Can my guests view and reply on mobile web?
• Is there a difference between viewing the card on mobile web versus on a computer?

Troubleshooting on Mobile Web

• How do I change my account email on mobile web?
• Limitations on Mobile Web
• Why can’t I create cards on mobile web?
• Can I edit my card or event details and settings from mobile web?
• How do I change my password or account email from mobile web?