Bounced emails
If an email bounces back as undeliverable, you can still send to the correct address without needing to purchase any more sends. First you will want to click on the bounced guest from your list:
Next, you can click on the Fix and Resend button:
From here, you can update the guest's email address and send when you are ready:
If a correct email is showing as Bounced, or if it is listed as Unsubscribed, you can also try resending the invitation from your side.
If you are an IT team member for a domain that is showing correct addresses that are bouncing, you can also reach out to us for help clearing up these bounces.
You can also let anyone who is "Unsubscribed" know that you are unable to send them a card. If they want to be resubscribed, they can do so in their Account Settings if they have a Paperless Post account, or they can send us a request asking to be resubscribed. We are unable to resubscribe anyone without their explicit permission to do so.
Bounced phone numbers
If you sent to a wrong number, a landline, or a number with delivery restrictions, you can click on the guest from the Manage page to open their guest details. From the guest details box, click the ellipsis menu in the upper right corner, then click Copy personalized link from the dropdown to copy that guest's unique invite URL and paste it into a message to them from your own email or messaging app:
If you are sending multiple invites or messages to the same number, we recommend waiting at least one minute in between each send to prevent your message from being blocked due to carrier restrictions.
Incorrect emails or phone numbers that haven't bounced
If you sent to an email or number that is incorrect but did not bounce back as undeliverable, You'll be able to update your guest's contact information from your Manage Tracking page:
1. Click on the incorrect guest from your Manage Tracking page to open the guest details.
2. Click the ellipses (...) in the top right corner of the guest ledger
3. Click Resend to a different contact method.
4. Enter a new email address or phone number for that guest
5. Click the blue Send button