Account Email Notifications triggered by Account Changes
We will send notifications to all of the email addresses on your account anytime someone:
- Adds a new email to the account
- Removes an email from the account
- Logs in using a new social connection like Facebook, Apple, or Google
- Resets the password
- Signs in with a new device
Account Changes
Please note that clearing your cache or cookies may cause a new device login notification to be sent to all account holders, even if you have logged into your account from this device before.
If you share your account with anyone else, you will be notified when they make any Account Change(s) and conversely they will be notified if you make any Account Change(s). If you don’t recognize the change specified in your notification, you should reach out to the other account holder(s) to see if they made a change.
If you received an account notification email, and none of the account holders recognize the changes being made, please reset the account password and contact our support team.
Sharing an Account
If you add an email address to your account that belongs to someone else, they will be able to access all account events, contacts, and make purchases with credit cards saved to the account. They will be able to create and send new events from the account and make account changes, like password updates.
One-Time Code
When you sign up for a new Paperless Post account, you will be emailed or texted a one-time code to log in. You can enter this one-time code and log in from there, without using a password.
If you prefer to add a password to your account, you can head to your Account Settings page and create a new password:
From there, you can log in to your account with either the one-time code or your password.
If you have more than one email address on your account, the one-time code will be sent to whichever email address you entered to log in.
If you've already created an account and a password, you'll have the option to sign in with a one-time code or instead use your existing password:
Creating a Secure Password
We recommend:
- Using a minimum of 8 characters -- the longer the better! Password length has been shown to be the best defense against password cracking.
- A combination of uppercase, lowercase, numbers, and symbols.
- Using a password that is unique to your Paperless Post account.
- Storing your password somewhere secure. It may be worth considering a trusted password management software to store your logins.
Avoid using:
- The same password for logins across multiple sites. If your password becomes compromised on another site, and you use the same password on Paperless Post, this means anyone who gained access to your password on another site can also log in to your Paperless Post account.
- Personal information about you that can be found online.
- Your username as your password.
- Consecutive combinations like “abc123” or “qwerty”.
- Easily guessed words like “password”.